Terms & Conditions

These Terms and Conditions (T&C) govern your use of this website and further constitute an agreement between you and Busy Bee (Retail) Ltd (C 87629). By using, viewing, and/or otherwise utilising in any way this website and/or the services indicated herein and/or the contents and information of this website, you are hereby agreeing to all of the T&Cs set forth below. If you are not in accordance with the T&Cs set out below, you are requested to immediately stop making use of this website and the services indicated herein.

Please refer to our Privacy Policy for further information regarding the privacy practices that govern this website. For any queries regarding our Privacy Policy and these Terms and Conditions, please contact us on info@busybee.com.mt.


All items indicated on the website are subject to availability.


The Customer hereby acknowledges that items are prepared in kitchens handling allergenic ingredients (including Milk, Eggs, Nuts, Peanuts, Cereals containing Gluten (wheat, rye and barley), Fish, Soya, Sesame seeds, Celery) and therefore the Customer further agrees and acknowledges that Busy Bee (Retail) Ltd cannot guarantee the complete exclusion of the items having traces of allergenic ingredients.

Bespoke Items

For bespoke items, additional charges may be applicable. Although Busy Bee will seek to replicate as faithfully as possible any artwork or design provided by the Customer, the Customer acknowledges that there might be variations in the colours and the finished product may vary from the artwork supplied.

Pricing and Quotations

All pricing may be reviewed and adjusted at any time by Busy Bee (Retail) Ltd from time to time.


For individual items may be made via telephone and/or over the counter. Upon placing an order, Customers shall be provided with an order number to be provided upon collection.

Online Orders for Party Items

Online orders for party items are subject to confirmation in writing from the Sales department.


Payment is to be settled in full upon placement of order.

Pick Ups

Pick ups from our outlets can be made between 9:00 am 15:00 pm from Monday to Sunday.  It is the Customers sole responsibility to check the goods for any shortages and/or damages before leaving the premises.

Local Delivery Services

Deliveries carry a ‘Delivery Charge’ depending on the locality.  Unless special arrangements have been made, orders are delivered between 9:00hrs and 15:00hrs and the time indicated as the time of delivery is only an estimate. Busy Bee (Retail) Ltd shall not be held responsible in any way for any delays due to traffic, erroneous or incomplete addresses, or any other unforeseen circumstances.

Busy Bee (Retail) Ltd further reserves the right to consider (at its discretion) making use of third-party services to effect delivery.

Overseas Deliveries

Busy Bee (Retail) Ltd further reserves the right to consider (at its discretion) making use of third-party services to deliver outside the territory of Malta. In such case, Customers shall bear all charges for customs clearance, import duties and taxes, and any other charges which are levied once the shipment reaches the Customer’s country. Customers shall also be responsible to ensure adherence to the customs policies of the respective country.  Please note that cross-border shipments are subject to  opening and inspection by customs authorities.

Completion of Delivery

Once the order is delivered to the address indicated by the Customer, the Customer (or any other person found at such address) shall inspect the items and indicate any shortages and/or damages in the delivery document. Delivery shall be deemed complete if no remarks are listed on the Delivery Note.

In the event that shortages and/or damages are noticed after delivery is deemed complete, the Customer shall notify Busy Bee (Retail) Ltd by not later than twenty-four (24) hours from when delivery is complete. Such notice must be communicated to Busy Bee (Retail) Ltd via email and corroborating same by means of photographic evidence. Busy Bee (Retail) Ltd reserves the right to request the return of any faulty item.  Complaints cannot be entertained if the goods have been consumed.

Cancellation and Refund Policy

Given the nature of the business, all purchases are non-refundable, and any refunds provided are at the sole discretion of Busy Bee (Retail) Ltd.

Orders may be cancelled by not later than three (3) days before the delivery or pick-up date by phoning (356) 23344000 or by e-mail on info@busybee.com.mt  from Monday to Friday 9:00hrs –15:00hrs. Cancellation of orders will not be accepted for bespoke items such as celebration cakes and for items which have already been delivered or consumed.

Refunds are entirely at the discretion of the Busy Bee (Retail) Ltd.  Once Busy Bee (Retail) Ltd. accept to give a refund, any sum debited to it in relation to the order, less any possible charges, will be re-credited to that credit card account as soon as possible and in any event within  14 days of the order.

Force Majeure

Busy Bee (Retail) Ltd shall in no way incur any form of liability vis-à-vis the Customer whereby the performance of rights and obligations emanating from these T&Cs is prevented and/or hindered for any reason which is beyond Busy Bee (Retail) Ltd’s control and, in particular but without prejudice to the generality of the foregoing, as a result of any act of fire, flood, subsidence, sabotage, accident, strike, pandemic, government order and/or lock down. Furthermore, Busy Bee (Retail) Ltd shall in no way be held responsible and liable for any loss and/or damage suffered by the Customer as a result of the such unforeseeable events.

Data Protection

Busy Bee (Retail) Ltd hereby agrees and undertakes to strictly adhere to all General Data Protection Regulations and any other applicable data protection laws. Busy Bee (Retail) Ltd shall keep confidential and only process such data for the purposes of the performance of the rights and obligations emanating from these T&Cs and on the basis that is required to comply with its legal and regulatory obligations.

Intellectual Property Rights

The contents and information of this website is information and property pertaining and belonging to Busy Bee (Retail) Ltd. The downloading, reproduction and/or retransmission of Busy Bee (Retail) Ltd information, other than for non-commercial individual use, is strictly prohibited. Busy Bee (Retail) Ltd.’s websites may contain or refer to trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights of Busy Bee (Retail) Ltd and/or third parties. No rights or license in any such trademark, patents, copyrights materials, trade secrets, technologies, products, processes and other proprietary rights of Busy Bee (Retail) Ltd and/or other parties is being granted or conferred upon the Customer.


Busy Bee (Retail) Ltd reserves the right to amend, alter, delete or add any other provision to these T&C at any time and at its sole discretion without giving any advance notice. Busy Bee (Retail) Ltd further reserves the right to make changes, corrections, cancellations and/or improvements to Busy Bee (Retail) Ltd.’s information and/or services indicated herein at any time without notice.

The information provided may contain technical inaccuracies, errors and/or omissions. Busy Bee (Retail) Ltd shall not assume any form of responsibility or liability for any such inaccuracies, errors and/or omissions.

The Customer hereby undertakes to indemnify and hold harmless Busy Bee (Retail) Ltd from any costs and/or damages suffered as a consequence of the Customer’s breach of its obligations under these T&C or any obligation at law, including any costs and damages suffered in consequence of any third party action brought against the Customer.

Governing Law and Jurisdiction

These T&Cs shall be governed, construed and interpreted under the Laws of Malta. Any dispute, controversy or claim arising out of, or relating to, these T&C shall be settled by the Tribunals and Courts of Malta.