Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws of Malta. If you do not agree to these terms and conditions, please do not use this site. All purchases are made subject to these Terms and Conditions.

Delivery / Pickup / Title / Risk

Busy Bee Retail Ltd. only makes deliveries to Malta and Gozo and deliveries might carry a ‘Delivery Charge’ depending on the nature of the goods being delivered.  Items are delivered between 9:00 am & 3:00 pm and the time stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the order confirmation.

The company may also agree to use third party services to deliver outside of Malta and you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country and it is your responsibility to ensure that items you have ordered will pass through all customs and access points in your country.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Once delivery has been made to your door you are solely responsible for the items and a signature will be required upon delivery. By placing your order with us, you are authorising us to accept a signature from another person on your behalf at your delivery address if you are not present at the time of delivery.

You must inspect all items and confirm on the delivery document if there are any shortages or damages. If there are any missing parts or damages you may inform the delivery person who will make a note on the delivery document. If however, you notice that the product is damaged after delivery has been made, without prejudice to your statutory rights, you are to notify us within 24 hours of the delivery being made. Such notice must be made by email and you must attach photos

Should you choose and arrange the method of delivery, this shall be at your own risk.  Pick up from our Msida or Mriehel outlets can be made between 9:00 am 15:00 pm from Monday to Sunday.

Cancellation and Refund Policy

Given the nature of our business, all purchases are in general non-returnable and non-exchangeable under any circumstances.

Cancellation of orders:

  • does not apply for bespoke items such as, but not limited to, celebration cakes
  • cannot be accepted for items which have already been delivered
  • can only be done by latest 3 (three) calendar days before the date of delivery or pick-up of the good/s

You may cancel your order by not later than 3 days before the delivery or pick-up date by phoning (356) 23344000 or by e-mail on info@busybee.com.mt  from Monday to Friday 9:00hrs –15:00hrs.

Refunds are entirely at the discretion of the Seller and where applicable, you will be liable for 5% bank charges when cancelling your order.

Once we accept to give a refund, any sum debited to us from your card in relation to your order, less any bank charges, will be re-credited to that credit card account as soon as possible and in any event within  14 days of your order.

Governing Law and Jurisdiction

This is a Maltese website and is subject to the laws of the Republic of Malta.

Every purchase you make shall be deemed performed in Malta. Maltese law shall govern every aspect of the electronic contractual agreement between you and Busy Bee Retail Ltd. concerning purchases made from the website.

All disputes arising from the use of this website and/or and electronic contractual agreement between you and Busy Bee Retail Ltd. shall be subject to the exclusive jurisdiction of the Courts of Justice of Malta.